Reliability & Stability
Designed and maintained technology environments that improved reliability, usability, and operational efficiency.
Professional Experience
Building technology
that works for people.
More than 25 years of building technology environments that reduce complexity, improve service, and inspire confidence.
Professional Impact
Standardized Operations
Established deployment practices that reduced support complexity and improved consistency.
People-First Support
Combined technical expertise with a people-first approach to deliver reliable, responsive IT support.
Clarity & Training
Customized training and support to match each user’s experience level.
User Confidence
Built confidence and self-sufficiency through clear documentation, targeted training, and hands-on support.
What I Deliver
Infrastructure Administration
Windows Server · VMware · Hyper-V · Veeam · Storage · Disaster Recovery
Microsoft 365 Administration
Exchange Online · Teams · SharePoint · OneDrive · Entra ID
User Support & Service Delivery
Documentation · Onboarding · Process Improvement · Training · Project Management
Automation & Process Improvement
PowerShell · Power Automate · Forms · AI Productivity Tools
Network & Communications
TCP/IP · DNS · DHCP · Wireless · Switching · Phone System Administration
Where I Delivered
Help Desk / Desktop Support Analyst
Provided frontline and Tier 2 support while improving service delivery through documentation, automation, and process improvement.
- Developed automation tools that improved ticket visibility and streamlined support workflows.
- Managed onboarding, account provisioning, device deployment, and end-user support.
- Resolved 25+ support requests weekly while maintaining high customer satisfaction.
IT Generalist
Improved IT operations through process standardization, documentation, automation, and responsive end-user support.
- Reduced the open help desk backlog from 100 to 20 tickets within one month.
- Standardized onboarding and offboarding procedures to improve consistency and security.
- Developed deployment documentation supporting statewide cookie cupboard operations.
- Created SharePoint and Power Automate solutions for volunteer registration and scheduling.
Senior Network / Systems Administrator
Served as the primary technology administrator for the Minneapolis operation, leading infrastructure modernization, enterprise communications, end-user support, and operational improvement across a 23-year career.
- Standardized workstation deployments, reducing rebuild time by 50% and configuration errors by 95%.
- Led the local portion of an enterprise migration from Avaya to Allworx telephony across multiple locations.
- Implemented remote support capabilities, reducing response times from 30 minutes to under five minutes.
- Reduced storage requirements by 25% through Windows Server deduplication.
- Managed virtualization, backup, disaster recovery, and enterprise infrastructure supporting daily operations.
How I Learned
Bachelor of Arts,
Computer Science
Texas Lutheran University
Seguin, Texas
Professional Development
- AI Productivity & Automation
- Franklin Covey Leadership & Time Management
- Visual Workplace / 5S+1 Process Improvement
Experience built on purpose.
Solutions that deliver.
Every project, every system, and every process is guided by one belief: Technology exists to serve people.